FAQ

All of our deterrents have been proudly designed and manufactured in Great Britain

General


All units are sent by Royal Mail 2nd Class Standard Delivery. UK postage and packaging is free of charge on all orders over £20 in value. Delivery should be within 7 working days. There is an express, next day delivery option at extra cost at £8 (UK only). This does not include Saturday deliveries.

The PESTController is only for use indoors. The unit is not weatherproof and needs the hard surfaces of a room/garage/worktop to reverberate the sonic signal in order to operate efficiently.

FOXWatch is also audible to dogs.

CATWatch is designed to only deter cats from your protected area. Squirrels, Dogs, Rabbits, Hedgehogs, Martens and all other wildlife remain unaffected.

Both deterrents come with a positioning stake to fix them into the ground or they can be fixed to a wall or fence. If this is the case, we advise angling the unit down slightly. The middle of the lens needs to be 8 inches above the ground

Yes, we sell replacement parts for our CATWatch and FOXWatch as follows:

Lens:         £4.95 plus £1.00 p&p
Speaker:   £4.95 plus £3.50 p&p
Switch:      £2.95 plus £1.00 p&p
Stake:       £2.50 plus £3.50 p&p

Postage & Packing outside of UK – prices on request

Yes, we can replace components found in our CATWatch and FOXWatch deterrents at a charge of £12.50 (free if the unit is in warranty), although repairs to the main circuit board are not possible as it is sealed in resin. If the unit is irreparable there is no charge.

All of our units come with a 2 year manufacturer’s guarantee, and if the unit is purchased directly from Concept Research we also offer a 90 day money back guarantee.

  • CATWatch and FOXWatch are waterproofed; the internal circuitry is sealed
  • CATFree and PESTFree+ and PESTFree are water resistant
  • Pest Controller is designed for indoor use only.

Our optional mains adapter maintains operation at optimal efficiency as opposed to declining power of batteries. CATWatch and FOXWatch benefit from a 30% increase in sound and CATFree, PESTFree and PESTFree+ benefit from a 20% increase in sound.

We strongly recommend using a Duracell battery which should last 2-3 months, although this will vary depending on the traffic in your garden. Please note that rechargeable batteries are ineffective in our units. We advise switching the unit off if you are outdoors for a long period of time to preserve battery life as the units are activated by movements of body heat.

It should take between 2 to 4 weeks before the full deterrent effect is achieved; however, in extreme cases it can take up to 3 months. For this reason we offer a 90 day money back guarantee on our deterrents. Goods returned under our 90 day money back guarantee should be returned complete and in their original packaging.

  • CATWatch and FOXWatch detect up to 12 m (40 ft) and cover an area of up to 125 sq m (1,350 sq ft)
  • CATFree, PESTFree+ & PESTFree detect up to 10 m (32 ft) and cover an area of up to 88 sq m (950 sq ft)
  • Ultrasonic indoor PESTController covers an area of up to 96 sq m (1000 sq ft)

No, the sound pressure level emitted by our units does not cause damage or harm to humans or animals.

All of our units have a PIR (Passive Infra Red) sensor installed and are activated by the movement of body heat – this triggers a 5 second ultrasonic burst – a noise that the pest will find unpleasant, which will repeat until the animal leaves the protected area. This noise is inaudible to humans and harmless to all species.

PESTFree+ has all the features of PESTFree but with added LEDs, simulating the eyes of a predator.

  • CATWatch is a premium, higher quality product which uses premium components and it is endorsed by the RSPB
  • CATFree is a value for money product which uses value components

It is the only ultrasonic cat deterrent approved by the RSPB and manufactured in the UK. It is inaudible to humans and harmless to all species. Independent tests by the RSPB on the efficacy of CATWatch showed that cat intrusions were significantly reduced by its use.

Products


All units are sent by Royal Mail 2nd Class Standard Delivery. UK postage and packaging is free of charge on all orders over £20 in value. Delivery should be within 7 working days. There is an express, next day delivery option at extra cost at £8 (UK only). This does not include Saturday deliveries.

The PESTController is only for use indoors. The unit is not weatherproof and needs the hard surfaces of a room/garage/worktop to reverberate the sonic signal in order to operate efficiently.

FOXWatch is also audible to dogs.

CATWatch is designed to only deter cats from your protected area. Squirrels, Dogs, Rabbits, Hedgehogs, Martens and all other wildlife remain unaffected.

Both deterrents come with a positioning stake to fix them into the ground or they can be fixed to a wall or fence. If this is the case, we advise angling the unit down slightly. The middle of the lens needs to be 8 inches above the ground

Yes, we sell replacement parts for our CATWatch and FOXWatch as follows:

Lens:         £4.95 plus £1.00 p&p
Speaker:   £4.95 plus £3.50 p&p
Switch:      £2.95 plus £1.00 p&p
Stake:       £2.50 plus £3.50 p&p

Postage & Packing outside of UK – prices on request

Yes, we can replace components found in our CATWatch and FOXWatch deterrents at a charge of £12.50 (free if the unit is in warranty), although repairs to the main circuit board are not possible as it is sealed in resin. If the unit is irreparable there is no charge.

All of our units come with a 2 year manufacturer’s guarantee, and if the unit is purchased directly from Concept Research we also offer a 90 day money back guarantee.

  • CATWatch and FOXWatch are waterproofed; the internal circuitry is sealed
  • CATFree and PESTFree+ and PESTFree are water resistant
  • Pest Controller is designed for indoor use only.

Our optional mains adapter maintains operation at optimal efficiency as opposed to declining power of batteries. CATWatch and FOXWatch benefit from a 30% increase in sound and CATFree, PESTFree and PESTFree+ benefit from a 20% increase in sound.

We strongly recommend using a Duracell battery which should last 2-3 months, although this will vary depending on the traffic in your garden. Please note that rechargeable batteries are ineffective in our units. We advise switching the unit off if you are outdoors for a long period of time to preserve battery life as the units are activated by movements of body heat.

It should take between 2 to 4 weeks before the full deterrent effect is achieved; however, in extreme cases it can take up to 3 months. For this reason we offer a 90 day money back guarantee on our deterrents. Goods returned under our 90 day money back guarantee should be returned complete and in their original packaging.

  • CATWatch and FOXWatch detect up to 12 m (40 ft) and cover an area of up to 125 sq m (1,350 sq ft)
  • CATFree, PESTFree+ & PESTFree detect up to 10 m (32 ft) and cover an area of up to 88 sq m (950 sq ft)
  • Ultrasonic indoor PESTController covers an area of up to 96 sq m (1000 sq ft)

No, the sound pressure level emitted by our units does not cause damage or harm to humans or animals.

All of our units have a PIR (Passive Infra Red) sensor installed and are activated by the movement of body heat – this triggers a 5 second ultrasonic burst – a noise that the pest will find unpleasant, which will repeat until the animal leaves the protected area. This noise is inaudible to humans and harmless to all species.

PESTFree+ has all the features of PESTFree but with added LEDs, simulating the eyes of a predator.

  • CATWatch is a premium, higher quality product which uses premium components and it is endorsed by the RSPB
  • CATFree is a value for money product which uses value components

It is the only ultrasonic cat deterrent approved by the RSPB and manufactured in the UK. It is inaudible to humans and harmless to all species. Independent tests by the RSPB on the efficacy of CATWatch showed that cat intrusions were significantly reduced by its use.

For trade prices, and Terms & Conditions please contact us on 01438 727183, fax on 01438 350918 or email main@conceptresearch.co.uk

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